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學歷  

博士學位          四川大學管理科學與工程博士

博士學位          丹麥哥本哈根商學院聯合培養博士                                        

工作經驗 

2024年1月至今         澳門城市大學國際旅遊與管理學院助理教授

2024年9月至今         澳門城市大學國際旅遊與管理學院計算科學旅遊實驗室主任                                               

教學科目                                                                          

INTERNATIONAL HOTELS: DEVELOPMENT AND MANAGEMENT

TOURISM DESTINATION PLANNING AND CONSERVATION

旅遊與款待業營運決策

旅遊與款待業資源管理

電子旅遊項目管理

研究方向                                                                             

智慧旅遊

服務創新與設計

社交媒體分析

• Tourism management (SSCI, ABS4);
• Risk Analysis (SSCI, ABS4);
• Annals of Tourism Research (SSCI, ABS4);
• International Journal of Contemporary Hospitality Management (SSCI, ABS3);
• IEEE Transactions on Cybernetics (SCI, ABS3);
• Journal of Retailing and Consumer Services (SSCI, ABS2);
• Information Processing & Management (SSCI, ABS2);
• Journal of Hospitality and Tourism Management (SSCI, ABS2);
• Current Issues in Tourism (SSCI, ABS2);
• International Journal of Tourism Research (SSCI, ABS2);
• Total Quality Management & Business Excellence (SSCI, ABS2)
• IEEE/CAA Journal of Automatica Sinica (SCI, 中科院一區TOP);
• Humanities and Social Sciences Communications (SSCI, Nature旗下);

• The annual Pacific Asia Conference on Information Systems
• Annual Pre-ICIS Workshop on HCI Research in MIS
• China Summer Workshop on Information Management

學術成果與著作

學術期刊論文

• Zhao, M., Zhang, Y., Zhang, C., & Wang, Y. (2025). An innovative method for improving hotel service using implicit requirement generation and quality function deployment. Journal of Retailing and Consumer Services, 84, Article 104251. *Corresponding Author (SSCI, JCR Q1, ABS 2, 中科院一區TOP, ABDC-A)
• Wang, X., Zhang, C., & Xu, Z. (2024). A product recommendation model based on online reviews: Improving PageRank algorithm considering attribute weights. Journal of Retailing and Consumer Services, 81, Article 104052. *Corresponding Author (SSCI, JCR Q1, ABS 2, 中科院一區TOP, ABDC-A)
• Zhao, M., Meng, X., Zhang, C., & Zhang, Y. (2024). Making platform recommendations more responsive to the expectations of different types of consumers: A recommendation method based on online reviews. Applied Intelligence, 54(22-24), 13075–13100. *Corresponding Author (SCI, JCR Q2)
• 蒲中敏, 張晨曦, 徐澤水. (2024). 基於線上評論的消費者偏好挖掘研究綜述. 中國管理科學, 1-13. https://doi.org/10.16381/j.cnki.issn1003-207x.2024.0483 (CSSCI, FMS T1, 國家自然科學基金委管理科學部A級期刊)
• Zhang, C., & Xu, Z. (2024). An online review-based method for dealing with health-related crises in the hospitality industry: A case of the COVID-19 pandemic. Total Quality Management & Business Excellence, 35(13–14), 1611–1639. (SSCI, JCR Q1, ABS 2)
• Zhang, C., & Xu, Z. (2024). Gaining insights for service improvement through unstructured text from online reviews. Journal of Retailing and Consumer Services, 80, Article 103898. (SSCI, JCR Q1, ABS 2, 中科院一區TOP, ABDC-A)
• Chen, C., Zhang, C., & Xu, Z. (2024). An online reviews-driven Kano-QFD method for service design. IEEE Transactions on Engineering Management, 71, 8153-8165. *Corresponding Author (SSCI, JCR Q1, ABS 3, FMS A, ABDC-A)
• Zhao, M., Liu, M., Xu, C., & Zhang, C. (2024). Classifying travelers’ requirements from online reviews: An improved Kano model. International Journal of Contemporary Hospitality Management, 36(1), 91-112. *Corresponding Author (SSCI, JCR Q1, ABS 3, FMS B, ABDC-A)
• Pu, Z., Xu, Z., Zhang, C., Zeng, X.-J., & Gan, W. (2024). An online review-driven two-stage hotel recommendation model considering customers' risk attitudes and personalized preferences. Omega, 131, Article 103197. (SSCI, JCR Q1, ABS 3, FMS B, 中科院二區TOP, ABDC-A)
• Pu, Z., Zhang, C., Xu, Z., & Wang, X. (2024). Hotel selection based on online reviews: A novel fuzzy decision support model considering risk attitudes of customers. Journal of the Operational Research Society, 75(7), 1407-1420. (SSCI, JCR Q2, ABS 3, ABDC-A)
• Zhang, C., Xu, Z., Gou, X., & Škare, M. (2023). The dynamic impact of inflation on supply chain and competitiveness: Bibliometric and econometric analysis. Journal of Competitiveness, 15(1), 146-167. (SSCI, JCR Q1, 中科院一區)
• Chen, S., Ngai, E. W. T., Ku, Y., Xu, Z., Gou, X., & Zhang, C. (2023). Prediction of hotel booking cancellations: Integration of machine learning and probability model based on interpretable feature interaction. Decision Support Systems, 170, Article 113959. (SCI, JCR Q1, ABS 3, 中科院一區TOP, ABDC-A*)
• Chen, S., Xu, Z., Wang, X., & Zhang, C. (2022). Ambient air pollutants concentration prediction during the COVID-19: A method based on transfer learning. Knowledge-Based Systems, 258, Article 109996. (SCI, JCR Q1, 中科院一區TOP, ABDC-A)
• Zhang, C., Xu, Z., Gou, X., & Chen, S. (2021). An online reviews-driven method for the prioritization of improvements in hotel services. Tourism Management, 87, Article 104382. (SSCI, JCR Q1, ABS 4, FMS A, 中科院一區TOP, ABDC-A*, ESI 高被引論文)
• Zhang, C., Zhao, M., Zhao, L., & Yuan, Q. (2021). A consensus model for large‑scale group decision‑making based on the trust relationship considering leadership behaviors and non‑cooperative behaviors. Group Decision and Negotiation, 30(3), 553-586. (SSCI, JCR Q1, ABS 2, FMS B, ABDC-A)
• Zhao, M., Zhang, C., Hu, Y., Xu, Z., & Liu, H. (2021). Modelling consumer satisfaction based on online reviews using the improved Kano model from the perspective of risk attitude and aspiration. Technological and Economic Development of Economy, 27(3), 550-582. (SSCI, JCR Q1)
• 趙萌, 張晨曦, 秦金磊, 張冰. (2021). 基於實驗設計的概率語言權重資訊多準則決策方法. 運籌與管理, 30(01), 50-56. (CSSCI, FMS T2, 國家自然科學基金委管理科學部A級重要期刊)
• Zhang, C., Zhao, M., Cai, M., & Xiao, Q. (2020). Multi-stage multi-attribute decision making method based on online reviews for hotel selection considering the aspirations with different development speeds. Computers & Industrial Engineering, 143, Article 106421. (SCI, JCR Q1, ABS 2, 中科院一區TOP, ABDC-A)
• 趙萌, 張晨曦, 胡亦奇, 李剛. (2020). 基於願景滿意度函數的多屬性群決策方法.中國管理科學, 28(02), 220-230. (CSSCI, FMS T1, 國家自然科學基金委管理科學部A級重要期刊)