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學歷                                                                            

博士學位           內華達大學拉斯維加斯分校 酒店管理哲學博士學位

碩士學位           內華達大學拉斯維加斯分校 酒店管理理學碩士學位

碩士學位           內華達大學拉斯維加斯分校 信息系統管理理學碩士學位

學士學位           河南農業大學 工商管理學士學位

工作經驗      

2023年08月至今                               澳門城市大學，助理教授                                                                  

2020年08月至2023年07月               內華達大學拉斯維加斯分校，研究生研究助理；兼職講師

2018年08月至2020年05月               內華達大學拉斯維加斯分校，研究生教學助理

教學科目   

管理學原理

經濟學原理

戰略管理

旅遊法規

研究方向 

在線評論網站

• 廣告
• 口碑傳播

科技與創新

• 服務機器人
• 僱傭替代

組織倫理行為

• 職場性騷擾
• 多樣性，公平與包容（DEI）

專業認證與奬項

學術成果與著作

學術期刊論文

• Zhang, Y. C.*, Shum, C., & Belarmino, A. (2025).  Organizational responses to online employee reviews: A mixed-method research. International Journal of Hospitality Management, 125, Article 104003. https://doi.org/10.1016/j.ijhm.2024.104003 (SSCI; Corresponding author)
• Lin, B., Zhang, Y. C.*, & Lee, J. (2025). Tourists' perceptions of proximity tourism: Insights from sentiment analysis and fsQCA. Journal of Outdoor Recreation and Tourism, 49, Article 100848. https://doi.org/10.1016/j.jort.2024.100848 (SSCI; Corresponding author)
• Zhang, Y. C., Zemke, D. M., Belarmino, A.*, & Shum, C. (2024). Comparing the antecedents of manager's and employee's job satisfaction in the housekeeping department. International Hospitality Review. Advance online publication. http://doi.org/10.1108/IHR-06-2023-0034
• Zhang, Y., Shum, C., & Belarmino, A.* (2023). "Best employers": The impacts of employee reviews and employer awards on job seekers' application intentions. Cornell Hospitality Quarterly, 64(3), 298-306. https://doi.org/10.1177/19389655221130741 (SSCI)
•  

書的章節

• Shum, C., Ghosh, A., Zhang, Y., & Chiu, Y. (2023). Age diversity in hospitality. In A. Manoharan, J. M. Madera, & M. Singal (Eds.), The Routledge handbook of diversity, equity, and inclusion management in the hospitality industry. Routledge.

研討會論文

• Lin, B., & Zhang, Y. C. (2024, May 24-26). Unpacking tourist gaze in heritage hotels using text-mining of online reviews [Paper presentation]. 2024 Asia-Pacific Council on Hotel, Restaurant, and Institutional Education (ApacChHRIE), Seoul, South Korea.
• Zhang, Y., & Shum, C. (2023, April 15). The framing effects of in-flight workplace sexual harassment awareness campaigns on passengers’ attitudes [Podium presentation]. 25th Annual Graduate & Professional Student Research Forum, Las Vegas, NV.
• Zhang, Y., & Shum, C. (2023, February 16-18). Workplace sexual harassment in the hospitality industry: A meta-analytic review [Paper presentation]. 2023 West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE), Las Vegas, NV.
• Zhang, Y., Zemke, D. M. V., Belarmino, A., & Shum, C. (2023, February 16-18). Managers and employees: Comparing the antecedents of job satisfaction in the same department [Paper presentation]. 2023 West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE), Las Vegas, NV.
• Zhang, Y., & Belarmino, A. (2023, January 5-7). Mobile games and service empathy: An application of construal level theory [Paper presentation]. 28th Annual Graduate Student Research Conference in Hospitality and Tourism, Orange, CA.
• Zhang, Y., & Shum, C. (2022, August 3 -6). #MeToo? The moderating role of sexual harassment experience on readers' reactions to online sexual harassment complaints [Paper presentation]. 2022 International Council on Hotel, Restaurant, and Institutional Education (ICHRIE), Washington, D.C.
• Zhang, Y., & Shum, C. (2022, February 10-12). Third-parties' reactions to supervisor sexual harassment complaints on online employee reviews: Insights from deontic justice [Poster presentation]. 2022 West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE), virtual conference.
• Zhang, Y., Belarmino, A., & Shum, C. (2022, January 7-8). An examination of managerial responses to online employee reviews: Understanding the impact on job seekers [Paper presentation]. 27th Annual Graduate Student Research Conference in Hospitality and Tourism, virtual conference.
• Zhang, Y., & Shum, C. (2021, February 18-20). Why employees write online employee reviews: Insights from the theory of planned behavior [Poster presentation]. 2021 West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE), virtual conference.
• Zhang, Y., Belarmino, A., & Shum, C. (2021, January 7-9). The impact of employee-generated reviews and best employer awards on job-seekers' application intentions [Paper presentation]. 26th Annual Graduate Student Research Conference in Hospitality and Tourism, virtual conference.
• Zhang, Y., & Erdem, M. (2020, January 3-5). An exploratory study on examining generational differences in digital service encounters [Poster presentation]. 25th Annual Graduate Student Research Conference in Hospitality and Tourism, Las Vegas, NV.
• Peffers, K., & Zhang, Y. (2019, June 4-6). Modular design theory frame and demonstration for market segmentation of the firm's internal IT help customers [Poster presentation]. 14th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Worcester, MA.

研究項目

• 統戰理論與實踐研究 (參與成員，2024 中央高校基本科研業務費專項資金資助項目)
• 數字技術助力北京博物館沉浸式互動體驗建設研究 (參與成員，2023 北京社會科學院)

學術期刊審稿人

• International Journal of Hospitality Management
• International Journal of Contemporary Hospitality Management
• Tourism Management
• Journal of Hospitality and Tourism Technology
• Psychology & Marketing
• Tourism Review

會議審稿人

• Annual Graduate Student Research Conference in Hospitality and Tourism
• International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
• West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE)