Ph.D., 1994, Virginia Polygenic Institute & State University
MA, 1988, Indiana University of Pennsylvania
BA, 1979, Beijing Second Foreign Institute
2010年8月 至 今 Professor, Chaplin School of Hospitality & Tourism Management, FIU
2000年8月 至 2010年7月 Associate Professor, Chaplin School of Hospitality & Tourism Management, FIU
1999年8月 至 2000年7月 Associate Professor, Hospitality Management, Department of Human Environmental
Sciences, Western Carolina University
1992年8月 至 1999年7月 Assistant Professor, Hospitality Management, Department of Human Environmental
Sciences, Western Carolina University
1979年2月 至 1987年7月 Lecture, English Department & Tourism Department, Beijing Second Foreign Institute
Globalization & Competitive Methods
International Business Environment Analysis
Customer & Employee Behavior
Fulbright Specialist, 2015 to Present
Shanghai Municipal International Scholarship, 2015
Emerald Highly Commended Award to Kimberly Harris and Jinlin Zhao for “Industry internships: feedback from participating faculty and industry executives”, International Journal of Contemporary Hospitality Management, 16 (7), 2004.
Emerald Management Review Award—Citation of Excellence for readability for the paper: Revving up for a New Year:
Faculty take to the field, Journal of Hospitality and Tourism Education, 2002 (14) 4.
Excellence in Advising & Mentorship Award, FIU, 2014
Excellence in Mentorship Award, FIU, 2007
Excellence in Research Award, FIU, 2006
Governor's Award for Innovation in Teaching, College of Applied Sciences, Western Carolina University (WCU), 1996.
Member, International Culture Research Institute of the World Association of Chinese Cuisine. 2010 - present
Member, International Council on Hotel, Restaurant and Institutional Education, 1990- present
Member, Florida & Caribbean CHRIE, 2000-present
Member, Southeast CHRIE, 1990‑ 2000, 2010-present
Member, National Restaurant Association, 1992- 2000
Lee, W. Sung, H., Suh, E. and Zhao, J. co-authored The Effects of Festival Attendees’ Experiential Values on Re-visit Intention to the Destination; the Case of Food and Wine Festival, International Journal of Contemporary Hospitality Management (2017)
Shi, P., Zhao, J. & Chen, B. (2016). Exploring urban tourism crowding in Shanghai via crowdsourcing geospatial data. Current Issues in Tourism.
He, W., Kundu, S. & Zhao, J.L. (2013). The effects of alliance portfolio heterogeneity on multinational firms’ performance. International Journal of Business Strategy,13 (4), 171-186.
Lee, B. & Zhao, J.L (2012). Managers' perception of Six Sigma focused on hotels in the U.S. (February), Korean Journal of Hospitality Administration.
Hwang, J. & Zhao, J.L. (2010). Factors influencing customer satisfaction or dissatisfaction in restaurant business using Answer Tree methodology, Journal of Quality Assurance in Hospitality & Tourism 11(2),
Lee, J., Zhao, J., Park, D. & Yoon, Y. (2009). Cross-cultural comparison of hotel managers’ competencies. Korean Journal of Hospitality Administration, 18 (5), 17-39.
Li, L., Tse, E and Zhao, J.L. (2009). An Empirical Study of Corporate Entrepreneurship, International Journal of Hospitality and Tourism Administration, 10 (3).
Moncarz, E., Kay, C. & Zhao, J.L. (2009). An exploratory study of U.S. lodging properties’ organizational practices on employee turnover and retention, International Journal of Contemporary Hospitality Management, 21 (4), 437-458.
Ho, T., Zhao, J.L. & Brown, M. P. (2009). Examining hotel crimes from police crime reports. Crime Prevention and Community Safety: An International Journal, (11) 21-33.
Wang, M.; Wang, J. & Zhao, J.L. (2008). An empirical study of the effect of customer participation on service quality, Journal of Quality Assurance in Hospitality & Tourism, 8 (1), 49-73.
Hu, H.H, Parsa, H.G. & Zhao, J.L. (2006). The magic of price-ending choices in European restaurants - A comparative study. International Journal of Contemporary Hospitality Management, 18 (2), 110-122.
Zhao, J.L. & Ho, T. (2006). Are foreign visitors more likely victimized? Security Journal, 19 (1), 33-44.
Zhao, J.L., de Chabert-Rios, J., & Quinn, W. (2005). Buyer and seller relationships from buyer perspective. Praxis-Applied Journal of Hospitality Management, V7, N1, 96-108.
Zhao, J.L., Ho, T. & Chen, C. (2004). Crimes against hotel visitors: an empirical study in Miami-Dade County, Florida. Electronic Journal of Hospitality Legal, Safety & Security Research, 2 (1).
Harris, K. & Zhao, J.L. (2004). Industry internships: Feedback from participating faculty and industry executives. International Journal of Contemporary Hospitality Management, 16, 429-435.
Bai, Y. & Zhao, J.L. (2003). Marketing strategy for Korean restaurants in Florida. Journal of Foodservice Management, 6, 85-100.
Hu, H., Zhao, J.L., & Carter, C. (2003). Shipboard employees’ job satisfaction. FIU Review, 21, 10-21.
Lee, K. & Zhao, J.L. (2003). Japanese travelers’ preferences in U.S. hotels. Journal of Hospitality and Tourism Marketing, 14 (2), 67-85.
Harris, K., Swanger, N., Taylor, J., Thomas-Haysbert, C., & Zhao, J.L. (2002). Revving up for a new year: Faculty take to the field. Journal of Hospitality & Tourism Education, 14 (4), 41-46.
Zhao, J.L. & Li, L. (2001). The restaurant industry in China: Assessment of the current status and future development. Journal of Restaurant and Foodservice Marketing, 4, (4), 155-172.
Olsen, M.D. & Zhao, J.L. (2001). The restaurant revolution--Growth, change and strategy in the international foodservice industry. Journal of Restaurant and Foodservice Marketing, 4 (3), 1-34.
Zhao, J.L. & Olsen, M.D. (1997). The antecedent factors influencing the entry mode choices of multinational lodging firms. International Journal of Hospitality Management, 16 (1), 79-98.
Weaver, P.A., McCleary, K.W., & Zhao J.L. (1993). Segmenting the business traveler market. Journal of Travel & Tourism Marketing, 1 (4), 53‑69.
Zhao, J.L. (1991). A current look at China's tourism and hospitality education at universities and colleges. International Journal of Hospitality Management, 10 (4), 357-367.
Raina, A.K., Zhao, J.L. & Gupta, D. (2010). Tourism Destination Management. Principles and Practice. New Delhi: Kanishka Publishers.
Olsen, M.D. & Zhao, J.L. (2008). Handbook for Strategic Management in the Hospitality Industry. London: Elsevier.
Zhao, J.L. (2008). Instructor's manual for strategic management in the hospitality industry (3rd Ed.). Upper Saddle River, NJ: Prentice Hall.
Olsen, M.D., Zhao, J.L., Sharma, A., & Choi, J.G. (2000). Leading hospitality into the age of excellence--Expansion, competition and vision in the multinational hotel industry (white paper). Paris: International Hotel & Restaurant Association.
Olsen, M.D. Zhao, J.L., & Sharma, A. (2000). The restaurant revolution--Growth, change and strategy in the international foodservice industry (white paper). Paris: International Hotel and Restaurant Association.
Olsen, M.D. & Zhao, J.L. (1999). Instructor's manual for strategic management in the hospitality industry. New York: John Wiley & Sons.
Zhao, J.L. (2015). Wine Tourism in China (Chapter 7). Strategic Winery Tourism and Management. Apple Academic Press.
Zhao, J.L. (2014). Hospitality Strategic Management (Chapter Three). In Series on Western Research in the Humanities and Social Sciences—Hospitality and Tourism (in Chinese language). Beijing: Chinese Renmin University Press.
Zhao, J.L. & He, W. (2008). Competitive methods of multinational hotel companies in the new millennium (2000-2007). In Handbook of Hospitality Strategic Management edited by Olsen, M.D. & Zhao, J.L, London: Elsevier.
Zhao, J.L. (1998). Globalization, multinationals and corporate strategy. In Olsen, M.D., West, J.J., & Tse, E. Strategic management in the hospitality industry (2nd ed.). New York: John Wiley & Sons, 281- 307.
Olsen, M.D., Zhao, J.L., Cho, W., & Tse, E. (1996). Hotel industry performance and competitive methods: A decade in review 1985--94. In into the new millennium. A white paper on the global hospitality industry. Paris: International Hotel Association, 27-49.
Zhao, J.L. & Merna, K. (1992). Impact analysis and the international environment. In Teare, R. and Olsen, M.D. International hospitality management: Corporate strategy in practice. London: Pitman, 3-30.