With the perfect conclusion of the first professional development lecture series, the industry elite face-to-face series invited the second guest-Mr. Roberto D. Madan, he is the general manager of the Zhuhai Zhonghai Pullman Hotel, to carry out "How to be a General Manager-Sharing of Forty Years of Mind and Journeys" speech for our students.

Mr. Roberto D. Madan shared the hotel's internal data with students

As a senior professional manager, Mr. Roberto D. Madan is proficient in multiple languages. He has many years of working experience in many cities in Mainland China and special administrative regions like Macao and HongKong, and he is very familiar with the hotel industry in China. Mr. Roberto D. Madan has a unique personal management approach in the establishment of hotel projects and various aspects of business.

His excellent operation and management experience has won many reputations and has been awarded the honorary title of "Best General

Manager in China's Hotel Industry" many times.

During his tenure as the general manager of Zhonghai Pullman Hotel, Mr. Roberto D. Madan exceeded the performance and revenue budget

targets issued by the owner for four consecutive years, setting a benchmark for operation and management in the hotel industry at the same

level in Zhuhai. During the epidemic, he used pioneering thinking and flexibly adjusted market strategies to ensure that the company was

profitable even when the hotel business was severely affected. Mr. Roberto D. Madan made sufficient preparations for this lecture. He

explained the hotel's basic profit model to the students by taking the hotel profitability data of Zhonghai Pullman as an example. Many

students were exposed to real hotel internal data outside of the classroom for the first time. Mr. Roberto D. Madan's sharing deepened their

understanding of theoretical knowledge.

Students listen to the lecture attentively

In addition to the knowledge of hotel profitability, Mr. Roberto D. Madan also shared some of his personal experience as the general manager of the hotel. Mr. Roberto D. Madan encourages students to have a positive attitude towards the hotel industry, to have an awareness of

starting from the grassroots, and to cultivate the ability to bear hardships and stand hard work. At the same time, he also emphasized the help of personal emotional intelligence and flexible adaptability to the hotel industry, so that students who are willing to work in the hotel industry have a deeper understanding of personal career planning.

Mr. Roberto D. Madan listens up and answers students' questions

In the second half of the lecture, the students raised their questions about the hotel industry freely. Many students are curious about the hotel industry not only on the professional level, but also on the current development and possible challenges of the hotel industry. Mr. Roberto

D. Madan patiently answered the questions of the students, and kindly and humorously explained to the students how to deal with different

situations as the general manager of the hotel.

Associate Professor Shen Huawen and Gao Bo present certificates of appreciation to Mr. Roberto D. Madan

In order to thank Mr. Roberto D. Madan for his strong support to the academic activities of our college, Associate Professor Shen Huawen and Associate Professor Gao Bo, on behalf of the School of International Tourism and Management, issued a certificate of appreciation to

Mr. Roberto D. Madan. I hope that in the future, our school can maintain a good cooperative relationship with Mr. Roberto D. Madan, inspire more students and clarify their career plans. At the end of the event, the teachers and students attending the event took a group photo with

the guests. So far, the second series of face-to-face career development seminars for industry elites of FITM has successfully concluded.

Teachers and students of our faculty took a group photo with Mr. Roberto D. Madan