Office: 4F, Building N
Tel.: 8590-2536
E-mail: bylin@cityu.edu.mo
Academic Qualification
Ph.D. Arizona State University
Master of Philosophy, Renmin University of China
Master of Science, Leicester University
Bachelor of Arts, Communication University of China
Working Experience
From 2024/8 to Present City University of Macau, Faculty of International Tourism and Management,
Assistant Professor
From 2023/5 to 2024/5 Arizona State University, Adjunct Faculty
From 2018/8 to 2023/5 Arizona State University, Teaching Assistant
From 2014/3 to 2018/7 Beijing Union University, Lecturer
Teaching Area
Smart Tourism Research
Hotel Financial Management
Introduction to E-Tourism, Internet and Web Foundations
Travel Agency Operations and Management (English)
Research Area
Information Technology in Service Innovation
Social Media Marketing
Smart Tourism
Professional Certification and Awards
Best Paper Award, Second prize, Tourism, hospitality, event & conference for researchers, educations, practitioners &
students (THEREPS), 2023
Best Paper Award, First prize, Tourism, hospitality, event & conference for researchers, educations, practitioners &
students (THEREPS), 2022
Outstanding teacher in Tourism College at Beijing Union University, 2017
Excellent student advisor for internship at Beijing Union University, 2016
Professional Society Membership
Journal Reviewer:
Tourism Management Perspectives (SSCI)
Journal of Hospitality and Tourism Technology (SSCI)
Journal of Hospitality and Tourism Research (SSCI)
Sustainability (SSCI)
Tourism Analysis
Tourism Planning and Development
Tourism Critiques: Practice and Theory
Tourism Management
Journal of Retailing and Consumer Services
International Journal of Tourism Research
Journal of Hospitality and Tourism Education
Editorial board member:
Tourism Planning and Development
International Journal of Sustainable Development Research
Academic Publication
Journal Paper
- Lin, B., Lee, W., Choi, H.S., & Kathleen, A. (2026). Developing and validating an ethical risk scale for service robots in hospitality. International Journal of Hospitality and Management, 132, 104383. DOI: 10.1016/j.ijhm.2025.104383. (SSCI, top)
- Lin, B., Wang, Y., Xu, M., & Wang, Q. (2025). From conventionscape to attendee loyalty: the mediating role of experiential value and SEM-ANN. Journal of Chinese Ecotourism. (CSCD
- Yang, R., Lin, B.,* & Lee, W. (2025). An explanatory mixed-method study of outdoor food delivery robots: technology affordance approach. Asia Pacific Journal of Marketing and Logistics. DOI: 10.1108/APJML-03-2025-0457 (SSCI)
- Fan, Y., Lin, B.,* & Lin, Y. (2025). Web3-enabled Technologies in Tourism Businesses: A Multi-method Study of User Trust, Loyalty, and Tangible Economic Outcomes. Tourism Review. DOI: 10.1108/TR-03-2025-0293 (SSCI)
- Lin, B. Fan. Y. & Yang, R. (2025). The Future of Urban Travel and Tourism: A Text Mining Analysis of Robotaxi Sentiment and Adoption. Journal of Tourism and Travel Marketing. DOI: 10.1080/10548408.2025.2469118 (SSCI)
- Lin, B.* & Lee, W. (2025). Service Robots and Initial Trust Dynamics: Consumers’ Ethical Challenges in Tourism and Hospitality. Journal of Tourism and Travel Marketing. DOI: 10.1080/10548408.2025.2468460 (SSCI)
- Lin, B., Lee, W., & Yang, R. (2025). Examining the Effect of Perceived Values and Risks on Food Delivery Robot Adoption Using Mixed Methods: Different Stakeholders’ Perspective. Information Technology & Tourism, 1-32. DOI: 10.1007/s40558-025-00313-7 (SSCI)
- Yuan, C., Lin, B.* & Wang, Q. (2025). Post-Pandemic Resilience of MICE Enterprises: An Exploratory Mixed Method Study from a Chinese Organizational Perspective. Journal of Quality Assurance in Hospitality & Tourism, 1-27. DOI:10.1080/1528008X.2025.2464944 (ESCI)
- Lin, B., Zhang, Y. C.*, & Lee, J. (2025). Tourists' perceptions of proximity tourism: Insights from sentiment analysis and fsQCA. Journal of Outdoor Recreation and Tourism, 49, Article 100848. https://doi.org/10.1016/j.jort.2024.100848 (SSCI)
- Choe, Y., Lee, W.& Lin, B.* (2024). Exploring relationships among cultural ecosystem service values, spiritual well-being, and life satisfaction after covid-19: a mixed-methods study. Tourism Analysis. DOI:10.3727/108354224X17059673670361. (ESCI)
- Lin, B., Lee, W., & Wang, Q. (2023). Residents' perceptions of tourism gentrification in traditional industrial areas using Q methodology. Sustainability, 15(22), 15694. DOI:10.3390/su152215694. (SSCI)
- Lin, B., Lee, W.& Choe, Y. (2024). Social media engagement of hashtag users in the context of local events: mixed method approach. Journal of Hospitality and Tourism Technology, 15(2), 254-270. DOI: 10.1108/JHTT-03-2023-0074. (SSCI)
- Lin, B., Lee, W., Wise, N. & Choi, H.S. (2024). Consumers' ethical perceptions of autonomous service robots in hotels. Journal of Hospitality & Tourism Research, 48(6), 964-974. DOI:10.1177/10963480231194693. (SSCI)
- Lin, B. (2017). Research on tourists' ethical behavior. Xi Jiang Wen Yi, 24, 250.
- Lin, B. (2015). The leadership of the management works in universities, Management of Observation, 4, 113-114.
*Corresponding author __Graduate Student
Book
- Peng, S., Wang, Q., Dong, S., Chang, J., Liu, Y. & Lin, B. (2020). Abandoned mine--research on strategy of industrial heritage tourism. Science Publication.
- Lin, B. (2025). Sustainable values of national parks in the post-pandemic for life satisfaction. New Trends in Tourism, IntechOpen. (Book chapter). DOI: 10.5772/intechopen.1007138
- Lin, B. Lee, W. & Choe, Y. (2025). Hashtags: #SocialMediaEngagement in the context of #LocalEvents. Contemporary Issues in Events, Event Production Show/International Confex. (Book chapter). DOI: 10.2307/jj.28799942.15
- Lin, B. & Lee, W. (2024). Consumers' ethical perceptions of autonomous service robots in tourism and hospitality. Book chapter, Handbook of Tourism and Consumer Behavior, Edward Elgar Press.
- Lin, B. Lee, W., Wise, N., Hwan-Suk, C. & Andereck, K. (2023). Consumers' intention to use autonomous service robots: ethical perspective. 2023 Annual International CHRIE Summer Conference, Phoenix, AZ.
- Lin, B., Lee, W., Wise, N. & Hwan-Suk, C. (2023). Comprehensive understanding of robot delivery service: case study of starship. Tourism, hospitality, event & conference for researchers, educations, practitioners & students (THEREPS) international conference, Las Vegas, NV.
- Lin, B., Lee, W. & Choe, Y. (2023). Mixed methods study of social media engagement of hashtag users in the context of local events. 28th Annual Graduate Education and Graduate Student Research Conference, Los Angeles, CA.
- Lin, B., Lee, W., Wise, N. & Hwan-Suk, C. (2022). Exploring consumers' ethical perceptions of autonomous service robots in hospitality. Tourism, hospitality, event & conference for researchers, educations, practitioners & students (THEREPS) international conference, Philadelphia, PA.
- Lin, B. & Lee, W. (2021). Trust building for autonomous service robot in the hotel. 51st Tourism and Travel Research Association (TTRA) international conference, Virtual.
- Lin, B., Lee, W. & Choe, Y. (2020). A mixed study of social media engagement in the context of hashtag users. 25th Annual Graduate Education and Graduate Student Research Conference, Las Vegas, NV.
- Lin, B. & Lee, W. (2019) An exploratory study on tourists' posting with various numbers of hashtags on Instagram. Greater Western Chapter of Tourism and Travel Research Association (TTRA), Sacramento, CA.
- Navajo tourism economy impact, USA, 2023
- Sun City (Phoenix) recreational center development, USA, 2022
- Arizona Highway Magazine (AHM) - Facebook Analysis, USA, 2019
- Ecological development and industrial tourism strategy of obsolete mine, Chinese Academy of Engineering, Nation-level, 2017
- Improvement of the vocational skills training system and alleviation of structural employment problems, National Development and Reform Commission, 2017
- Instructor for student team in top talent student project of the national tourism bureau, 2016
- Incentive mechanism of volunteer of tourism in Beijing, Tourism Administration, 2015