Office：  4F, Building N                                                                 

Tel.：      8590-2713                                                                 

E-mail： cxzhang@cityu.edu.mo                                                               

Academic Qualification:                                                                               

Doctor Degree              Ph.D. in Management Science and Engineering, Sichuan University, China.

Working Experience                                                                             

From 2024/01 to Present            Assistant Professor in Faculty of International Tourism and Management,

                                                       City University of Macau, Macau

From 2021/11 to 2022/12           Visiting researcher in Department of Digitalization, Copenhagen Business School,

                                                       Denmark

Teaching Area

International Hotels: Development and Management

Tourism Destination Planning and Conservation

Travel and Hospitality Operations Decision Making

Travel and Hospitality Resource Management

Research Area

Smart Tourism

Service Innovation and Redesign

Machine Learning

Multimodal Data Mining

Data-driven Tourism

Social Media Mining

Professional Society Membership

Ad-hoc Journal Reviewer:

Tourism management (SSCI)

International Journal of Contemporary Hospitality Management (SSCI)

Journal of Hospitality and Tourism Management (SSCI)

Current Issues in Tourism (SSCI)

IEEE/CAA Journal of Automatica Sinica (SCI)

Information Processing & Management (SSCI)

Total Quality Management & Business Excellence (SSCI)

Conference paper Reviewer:

The annual Pacific Asia Conference on Information Systems

Annual Pre-ICIS Workshop on HCI Research in MIS

China Summer Workshop on Information Management

Academic Publication

Journal Paper

• Zhongmin Pu, Zeshui Xu*, Chenxi Zhang, Xiao-Jun Zeng, Weidong Gan. An online review-driven two-stage hotel recommendation model considering customers' risk attitudes and personalized preferences. Omega, 2025, 131: 103197. (SSCI, JCR Q1, ABS 3, FMS B)
• Xiaoli Wang, Chenxi Zhang*, Zeshui Xu. A Product recommendation model based on online reviews: improving PageRank algorithm considering attribute weights. Journal of Retailing and Consumer Services, 2024, 81: 104052. *Corresponding Author (SSCI, JCR Q1, ABS 2)
• Meng Zhao, Xinyu Meng, Chenxi Zhang*, Yimai Zhang. Making Platform Recommendations More Responsive to the Expectations of Different Types of Consumers: A Recommendation Method Based on Online Reviews. Applied Intelligence, 2024, accept. *Corresponding Author (SCI, JCR Q2)
  
• Zhongmin Pu, Chenxi Zhang, Zeshui Xu*. A Review of Consumer Preference Mining Based on Online Reviews[J]. Chinese Journal of Management Science, 2024, 1-13. DOI:10.16381/j.cnki.issn1003-207x.2024.0483. (CSSCI, FMS T1)
• Chenxi Zhang, Zeshui Xu*. An Online Review-Based Method for Dealing with Health-Related Crises in the Hospitality Industry: A Case of the COVID-19 Pandemic. Total Quality Management & Business Excellence, 2024, online. DOI: 10.1080/14783363.2024.2388580 (SSCI, JCR Q2, ABS 2)
• Chenxi Zhang, Zeshui Xu*. Gaining insights for service improvement through unstructured text from online reviews. Journal of Retailing and Consumer Services, 2024, 80, 103898. (SSCI, JCR Q1, ABS 2)
• Chen Chen, Chenxi Zhang*, Zeshui Xu. An Online Reviews-Driven Kano-QFD Method for Service Design. IEEE Transactions on Engineering Management, 2024, 71, 8153-8165. (SSCI, JCR Q1, ABS 3, FMS A) *Corresponding Author
• Meng Zhao, Mengjiao Liu, Chang Xu, Chenxi Zhang*. Classifying Travelers’ Requirements from Online Reviews: An Improved Kano Model. International Journal of Contemporary Hospitality Management, 2024, 36(1), 91-112. (SSCI, JCR Q1, ABS 3, FMS B) *Corresponding Author
• Zhongmin Pu, Chenxi Zhang, Zeshui Xu*, Xinxin Wang. Hotel Selection Based on Online Reviews: A Novel Fuzzy Decision Support Model Considering Risk Attitudes of Customers. Journal of the Operational Research Society, 2024, 75(7), 1407-1420. (SSCI, JCR Q2, ABS 3, FMS B)
• Chenxi Zhang, Zeshui Xu*, Xunjie Gou, Marinko Škare. The Dynamic Impact of Inflation on Supply Chain and Competitiveness: Bibliometric and Econometric Analysis. Journal of Competitiveness, 2023, 15(1), 146-167. (SSCI, JCR Q1)
• Shuixia Chen, Eric W. T. Ngai, Yaoyao Ku, Zeshui Xu*, Xunjie Gou, Chenxi Zhang. Prediction of hotel booking cancellations: Integration of machine learning and probability model based on interpretable feature interaction. Decision Support Systems, 2023, 170, 113959. (SCI, JCR Q1, ABS 3, FMS B)
• Shuixia Chen, Zeshui Xu*, Xinxin Wang, Chenxi Zhang. Ambient Air Pollutants Concentration Prediction During the COVID-19: A Method Based on Transfer Learning. Knowledge-Based Systems, 2022, 258, 109996. (SCI Q1)
• Chenxi Zhang, Zeshui Xu*, Xunjie Gou, Shuixia Chen. An Online Reviews-Driven Method for the Prioritization of Improvements in Hotel Services. Tourism Management, 2021, 87, 104382. (SSCI, JCR Q1, ABS 4, FMS A)
• Chenxi Zhang, Meng Zhao*, Lichao Zhao, Qinfei Yuan. A Consensus Model for Large‑Scale Group Decision‑Making Based on the Trust Relationship Considering Leadership Behaviors and Non‑cooperative Behaviors. Group Decision and Negotiation, 2021, 30: 553-586. (SSCI, JCR Q1, ABS 2, FMS B)
• Meng Zhao, Chenxi Zhang, Yiqi Hu, Zeshui Xu*, Hao Liu. Modelling Consumer Satisfaction Based on Online Reviews Using the Improved Kano Model from The Perspective of Risk Attitude and Aspiration. Technological and Economic Development of Economy, 2021, 27(3): 550-582. (SSCI, JCR Q1)
• Meng Zhao, Chenxi Zhang, Jinlei Qin, Bing Zhang. Multi-Criteria Decision Making Method with Probabilistic Linguistic Weight Information Based on Design of Experimental[J]. Operations Research and Management Science, 2021, 30(01): 50-56. (CSSCI, FMS T2)
• Chenxi Zhang, Meng Zhao*, Mingyao Cai, Qirui Xiao. Multi-Stage Multi-Attribute Decision Making Method Based on Online Reviews for Hotel Selection Considering the Aspirations with Different Development Speeds. Computers & Industrial Engineering, 2020, 143, 106421. (SCI, JCR Q1, ABS 2, FMS B)
• Meng Zhao, Chenxi Zhang, Yiqi Hu, Gang Li. Multi-Attribute Group Decision Making Method Based on Aspiration Satisfaction Function[J]. Chinese Journal of Management Science, 2020, 28(02): 220-230. (CSSCI, FMS T1)

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Conference Paper

• Chenxi Zhang, Bingqing Xiong, Eric Lim, Chee-Wee Tan, Zeshui Xu. Classification of Online Customer Reviews for Digital Product Innovation: A Motivation Perspective. The 20^th Annual Pre-ICIS Workshop on HCI Research in MIS (Pre-ICIS SIGHCI 2021).