Office：  4F, Building N                                                                 

Tel.：      8590-2713                                                                 

E-mail： cxzhang@cityu.edu.mo                                                               

Academic Qualification:                                                                               

Doctor Degree           Ph.D. in Management Science and Engineering, Sichuan University, China.

Doctor Degree           Join PhD in Department of Digitalization, Copenhagen Business School, Denmark

Working Experience                                                                             

From 2024/01 to Present              Assistant Professor in Faculty of International Tourism and Management,

                                                         City University of Macau, Macau

From 2024/09 to Present              Director of Computational Tourism Science Laboratory, Faculty of International Tourism

                                                         and Management, City University of Macau, Macau

Teaching Area

International Hotels: Development and Management

Tourism Destination Planning and Conservation

Travel and Hospitality Operations Decision Making

Travel and Hospitality Resource Management

Project Management for E-Tourism

Visitor Management and Interpretation

Research Area

Smart Tourism

Service Innovation and Redesign

Social Media Mining

Professional Society Membership

Ad-hoc Journal Reviewer:

• Tourism management (SSCI, ABS4);
• Risk Analysis (SSCI, ABS4);
• Annals of Tourism Research (SSCI, ABS4);
• International Journal of Contemporary Hospitality Management (SSCI, ABS3);
• IEEE Transactions on Cybernetics (SCI, ABS3);
• Journal of Retailing and Consumer Services (SSCI, ABS2);
• Information Processing & Management (SSCI, ABS2);
• Journal of Hospitality and Tourism Management (SSCI, ABS2);
• Current Issues in Tourism (SSCI, ABS2);
• International Journal of Tourism Research (SSCI, ABS2);
• Total Quality Management & Business Excellence (SSCI, ABS2)
• IEEE/CAA Journal of Automatica Sinica (SCI);
• Humanities and Social Sciences Communications (SSCI);

Conference paper Reviewer:

• The annual Pacific Asia Conference on Information Systems
• Annual Pre-ICIS Workshop on HCI Research in MIS
• China Summer Workshop on Information Management 

Academic Publication

Journal Paper

• Zhao, M., Zhang, Y., Zhang, C., & Wang, Y. (2025). An innovative method for improving hotel service using implicit requirement generation and quality function deployment. Journal of Retailing and Consumer Services, 84, Article 104251. *Corresponding Author (SSCI, JCR Q1, ABS 2, ABDC-A)
• Wang, X., Zhang, C., & Xu, Z. (2024). A product recommendation model based on online reviews: Improving PageRank algorithm considering attribute weights. Journal of Retailing and Consumer Services, 81, Article 104052. *Corresponding Author (SSCI, JCR Q1, ABS 2, ABDC-A)
• Zhao, M., Meng, X., Zhang, C., & Zhang, Y. (2024). Making platform recommendations more responsive to the expectations of different types of consumers: A recommendation method based on online reviews. Applied Intelligence, 54(22-24), 13075–13100. *Corresponding Author (SCI, JCR Q2)
• Pu, Z., Zhang, C., & Xu, Z. (2024). Review of consumer preference mining research based on online reviews. Chinese Journal of Management Science, 1-13. https://doi.org/10.16381/j.cnki.issn1003-207x.2024.0483 (CSSCI, FMS T1)
• Zhang, C., & Xu, Z. (2024). An online review-based method for dealing with health-related crises in the hospitality industry: A case of the COVID-19 pandemic. Total Quality Management & Business Excellence, 35(13–14), 1611–1639. (SSCI, JCR Q1, ABS 2)
• Zhang, C., & Xu, Z. (2024). Gaining insights for service improvement through unstructured text from online reviews. Journal of Retailing and Consumer Services, 80, Article 103898. (SSCI, JCR Q1, ABS 2, ABDC-A)
• Chen, C., Zhang, C., & Xu, Z. (2024). An online reviews-driven Kano-QFD method for service design. IEEE Transactions on Engineering Management, 71, 8153-8165. *Corresponding Author (SSCI, JCR Q1, ABS 3, FMS A, ABDC-A)
• Zhao, M., Liu, M., Xu, C., & Zhang, C. (2024). Classifying travelers’ requirements from online reviews: An improved Kano model. International Journal of Contemporary Hospitality Management, 36(1), 91-112. *Corresponding Author (SSCI, JCR Q1, ABS 3, FMS B, ABDC-A)
• Pu, Z., Xu, Z., Zhang, C., Zeng, X.-J., & Gan, W. (2024). An online review-driven two-stage hotel recommendation model considering customers' risk attitudes and personalized preferences. Omega, 131, Article 103197. (SSCI, JCR Q1, ABS 3, FMS B, ABDC-A)
• Pu, Z., Zhang, C., Xu, Z., & Wang, X. (2024). Hotel selection based on online reviews: A novel fuzzy decision support model considering risk attitudes of customers. Journal of the Operational Research Society, 75(7), 1407-1420. (SSCI, JCR Q2, ABS 3, ABDC-A)
• Zhang, C., Xu, Z., Gou, X., & Škare, M. (2023). The dynamic impact of inflation on supply chain and competitiveness: Bibliometric and econometric analysis. Journal of Competitiveness, 15(1), 146-167. (SSCI, JCR Q1)
• Chen, S., Ngai, E. W. T., Ku, Y., Xu, Z., Gou, X., & Zhang, C. (2023). Prediction of hotel booking cancellations: Integration of machine learning and probability model based on interpretable feature interaction. Decision Support Systems, 170, Article 113959. (SCI, JCR Q1, ABS 3, ABDC-A*)
• Chen, S., Xu, Z., Wang, X., & Zhang, C. (2022). Ambient air pollutants concentration prediction during the COVID-19: A method based on transfer learning. Knowledge-Based Systems, 258, Article 109996. (SCI, JCR Q1, ABDC-A)
• Zhang, C., Xu, Z., Gou, X., & Chen, S. (2021). An online reviews-driven method for the prioritization of improvements in hotel services. Tourism Management, 87, Article 104382. (SSCI, JCR Q1, ABS 4, FMS A, ABDC-A*, ESI Highly Cited Paper)
• Zhang, C., Zhao, M., Zhao, L., & Yuan, Q. (2021). A consensus model for large scale group decision making based on the trust relationship considering leadership behaviors and non cooperative behaviors. Group Decision and Negotiation, 30(3), 553-586. (SSCI, JCR Q1, ABS 2, FMS B, ABDC-A)
• Zhao, M., Zhang, C., Hu, Y., Xu, Z., & Liu, H. (2021). Modelling consumer satisfaction based on online reviews using the improved Kano model from the perspective of risk attitude and aspiration. Technological and Economic Development of Economy, 27(3), 550-582. (SSCI, JCR Q1)
• Zhao, M., Zhang, C., Qin, J., & Zhang, B. (2021). Multi-criteria decision-making method with probabilistic linguistic weighted information based on experimental design. Operations Research and Management Science, 30(01), 50-56. (CSSCI, FMS T2)
• Zhang, C., Zhao, M., Cai, M., & Xiao, Q. (2020). Multi-stage multi-attribute decision making method based on online reviews for hotel selection considering the aspirations with different development speeds. Computers & Industrial Engineering, 143, Article 106421. (SCI, JCR Q1, ABS 2, ABDC-A)
• Zhao, M., Zhang, C., Hu, Y., & Li, G. (2020). Multi-attribute group decision-making method based on aspiration satisfaction function]. Chinese Journal of Management Science, 28(02), 220-230. (CSSCI, FMS T1)

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Conference Paper

• Zhang, C., Xiong, B., Lim, E., Tan, C.-W., & Xu, Z. (2021, December). Classification of online customer reviews for digital product innovation: A motivation perspective. Paper presented at the 20th Annual Pre-ICIS Workshop on HCI Research in MIS (Pre-ICIS SIGHCI 2021).