• Shum, C., Ghosh, A., Zhang, Y., & Chiu, Y. (2023). Age diversity in hospitality. In A. Manoharan, J. M. Madera, & M. Singal (Eds.), The Routledge handbook of diversity, equity, and inclusion management in the hospitality industry. Routledge.

Conference Paper

• Zhang, Y. C., Shum, C., & Manoharan, A. (2025, May 27-30). Woke washing won't work: The effects of inclusive cues on online employee review sites on job seekers' application intentions [Paper presentation]. 2025 Asia-Pacific Council on Hotel, Restaurant, and Institutional Education (ApacCHRIE), Chiang Mai, Thailand.
• Yang, H. & Zhang, Y. C. (2025, May 9-11). How celebrity attachment and film and television attributes affect travel behavior (名人依恋和影视属性如何影响旅游行为) [Paper presentation]. The 2nd International Early-Career Researcher Conference in Hospitality and Tourism, Macau, China.
• Lin, B., & Zhang, Y. C. (2024, May 24-26). Unpacking tourist gaze in heritage hotels using text-mining of online reviews [Paper presentation]. 2024 Asia-Pacific Council on Hotel, Restaurant, and Institutional Education (ApacChHRIE), Seoul, South Korea.
• Zhang, Y., & Shum, C. (2023, April 15). The framing effects of in-flight workplace sexual harassment awareness campaigns on passengers' attitudes [Podium presentation]. 25th Annual Graduate & Professional Student Research Forum, Las Vegas, NV.
• Zhang, Y., & Shum, C. (2023, February 16-18). Workplace sexual harassment in the hospitality industry: A meta-analytic review [Paper presentation]. 2023 West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE), Las Vegas, NV.
• Zhang, Y., Zemke, D. M. V., Belarmino, A., & Shum, C. (2023, February 16-18). Managers and employees: Comparing the antecedents of job satisfaction in the same department [Paper presentation]. 2023 West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE), Las Vegas, NV.
• Zhang, Y., & Belarmino, A. (2023, January 5-7). Mobile games and service empathy: An application of construal level theory [Paper presentation]. 28th Annual Graduate Student Research Conference in Hospitality and Tourism, Orange, CA.
• Zhang, Y., & Shum, C. (2022, August 3 -6). #MeToo? The moderating role of sexual harassment experience on readers' reactions to online sexual harassment complaints [Paper presentation]. 2022 International Council on Hotel, Restaurant, and Institutional Education (ICHRIE), Washington, D.C.
• Zhang, Y., & Shum, C. (2022, February 10-12). Third-parties' reactions to supervisor sexual harassment complaints on online employee reviews: Insights from deontic justice [Poster presentation]. 2022 West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE), virtual conference.
• Zhang, Y., Belarmino, A., & Shum, C. (2022, January 7-8). An examination of managerial responses to online employee reviews: Understanding the impact on job seekers [Paper presentation]. 27th Annual Graduate Student Research Conference in Hospitality and Tourism, virtual conference.
• Zhang, Y., & Shum, C. (2021, February 18-20). Why employees write online employee reviews: Insights from the theory of planned behavior [Poster presentation]. 2021 West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE), virtual conference.
• Zhang, Y., Belarmino, A., & Shum, C. (2021, January 7-9). The impact of employee-generated reviews and best employer awards on job-seekers' application intentions [Paper presentation]. 26th Annual Graduate Student Research Conference in Hospitality and Tourism, virtual conference.
• Zhang, Y., & Erdem, M. (2020, January 3-5). An exploratory study on examining generational differences in digital service encounters [Poster presentation]. 25th Annual Graduate Student Research Conference in Hospitality and Tourism, Las Vegas, NV.
• Peffers, K., & Zhang, Y. (2019, June 4-6). Modular design theory frame and demonstration for market segmentation of the firm's internal IT help customers [Poster presentation]. 14th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Worcester, MA.

Research Project

• Study on the image perception of overseas Chinese cultural tourism destination in Fujian Province and the optimization mechanism of tourism to Min (福建省华侨文化旅游目的地形象感知与赴闵旅游优化机制研究) (Participant, 2025 Fujian Province Social Science Federation)
• Study on tourist experience optimization and residents' happiness in the Guangdong-Hong Kong-Macao Greater Bay Area under the background of smart tourism (智慧旅遊背景下粵港澳大灣區遊客體驗優化和居民幸福感研究) (Participant, 2025 Macao Foundation)
• Research on the theory and practice of the United Front (統戰理論與實踐研究) (Participant, 2024 Fundamental Research Funds for the Central Universities)
• Digital technology assistance on Beijing museum immersive interactive experience building (數字技術助力北京博物館沉浸式互動體驗建設研究) (Participant, 2023 Beijing Academy of Social Sciences)

Ad Hoc Journal Reviewer

• International Journal of Hospitality Management
• International Journal of Contemporary Hospitality Management
• Tourism Management
• Journal of Hospitality and Tourism Technology
• Psychology & Marketing
• Tourism Review
• Journal of Destination Marketing & Management

Conference Papaer Reviewer

• Annual Graduate Student Research Conference in Hospitality and Tourism
• International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
• West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE)