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Carrie Zhang, Assistant Professor


 

Office：  4F, Building N                                                                 

Tel.：      8590-2537                                                                       

E-mail： carriezhang@cityu.edu.mo

                                                                                                                                              

Academic Qualification:                                                                               

Doctor Degree                    Ph.D. in Hospitality Administration, University of Nevada, Las Vegas

Master Degree                    MS in Hotel Administration, University of Nevada, Las Vegas

Master Degree                    MS in Management Information Systems, University of Nevada, Las Vegas

Bachelor Degree                 BBA, Henan Agricultural University 

 

Working Experience                                                                             

From 2023/08 to Present                City University of Macau, Assistant Professor

From 2020/08 to 2023/07               University of Nevada, Las Vegas, Graduate Research Assistant; Part-time Instructor

From 2018/08 to 2020/05               University of Nevada, Las Vegas, Graduate Teaching Assistant

 

Teaching Area

Tourism Law

Organizational Behavior

 

Research Area                                                                               

Consumer Behavior

Big Data

Usage of Technology

Organizational Behavior
 
 
Professional Certification and Awards

2023.04, 25th Annual Graduate & Professional Student Research Forum, 2nd Place Podium Presentation – Session K

2023.01, Best Paper Nomination, 28th Annual Graduate Student Research Conference in Hospitality and Tourism

2023.05, Certification in Advanced Hospitality Tourism Analytics (CAHTA), CoStar Group
            

 

Academic Publication

Journal Paper

  • Zhang, Y., Shum, C.*, & Belarmino, A. (2023). "Best employers": The impacts of employee reviews and employer awards on job seekers' application intentions. Cornell Hospitality Quarterly, 64(3), 298-306. https://doi.org/10.1177/19389655221130741 (SSCI)

 

Book Chapter 
  • Shum, C., Ghosh, A., Zhang, Y., & Chiu, Y. (2023). Age diversity in hospitality. In A. Manoharan, J. M. Madera, & M. Singal (Eds.), The Routledge handbook of diversity, equity, and inclusion management in the hospitality industry. Routledge.

 

Conference Paper

  • Zhang, Y., & Shum, C. (2023, April 15). The framing effects of in-flight workplace sexual harassment awareness campaigns on passengers’ attitudes [Podium presentation]. 25th Annual Graduate & Professional Student Research Forum, Las Vegas, NV.
  • Zhang, Y., & Shum, C. (2023, February 16-18). Workplace sexual harassment in the hospitality industry: A meta-analytic review [Paper presentation]. 2023 West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE), Las Vegas, NV.
  • Zhang, Y., Zemke, D. M. V., Belarmino, A., & Shum, C. (2023, February 16-18). Managers and employees: Comparing the antecedents of job satisfaction in the same department [Paper presentation]. 2023 West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE), Las Vegas, NV.
  • Zhang, Y., & Belarmino, A. (2023, January 5-7). Mobile games and service empathy: An application of construal level theory [Paper presentation]. 28th Annual Graduate Student Research Conference in Hospitality and Tourism, Orange, CA.
  • Zhang, Y., & Shum, C. (2022, August 3 -6). #MeToo? The moderating role of sexual harassment experience on readers' reactions to online sexual harassment complaints [Paper presentation]. 2022 International Council on Hotel, Restaurant, and Institutional Education (ICHRIE), Washington, D.C.
  • Zhang, Y., & Shum, C. (2022, February 10-12). Third-parties' reactions to supervisor sexual harassment complaints on online employee reviews: Insights from deontic justice [Poster presentation]. 2022 West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE), virtual conference.
  • Zhang, Y., Belarmino, A., & Shum, C. (2022, January 7-8). An examination of managerial responses to online employee reviews: Understanding the impact on job seekers [Paper presentation]. 27th Annual Graduate Student Research Conference in Hospitality and Tourism, virtual conference.
  • Zhang, Y., & Shum, C. (2021, February 18-20). Why employees write online employee reviews: Insights from the theory of planned behavior [Poster presentation]. 2021 West Federation of Council on Hotel, Restaurant, and Institutional Education (WF-CHRIE), virtual conference.
  • Zhang, Y., Belarmino, A., & Shum, C. (2021, January 7-9). The impact of employee-generated reviews and best employer awards on job-seekers' application intentions [Paper presentation]. 26th Annual Graduate Student Research Conference in Hospitality and Tourism, virtual conference.
  • Zhang, Y., & Erdem, M. (2020, January 3-5). An exploratory study on examining generational differences in digital service encounters [Poster presentation]. 25th Annual Graduate Student Research Conference in Hospitality and Tourism, Las Vegas, NV.
  • Peffers, K., & Zhang, Y. (2019, June 4-6). Modular design theory frame and demonstration for market segmentation of the firm's internal IT help customers [Poster presentation]. 14th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Worcester, MA.