Gao Yan, Doctor


 

E-mailgaoyanc@gmail.com

 

Academic Qualification

DBA, Macau University of Science and Technology

MBA, Royal Roads University

BSc, Tianjin University

 

Working Experience

From 1988/08 to 1996/09                   The GREE Group Corp.

From 1996/10 to 1997/04                   Zhuhai Holiday Resort Hotel

From 1997/04 to 2002/04                   Zhuhai Paradise Hill Hotel

From 2002/08 to 2004/06                   Zhuhai Tsinghua Science Park Education Centre,Vice-Principal of Xiangda Tourism

                                                               Institute

From 2004/07 to 2005/07                   Hotel China, Macau Board of Directors' Representative & General Manager

From 2005/09 to 2011/06                   Macau University of Science and Technology, Faculty of International Tourism

From 2011/09 to 2015/02                   City University of Macau, Faculty of International Tourism and Management

From 2015/02 till now                          Representative of American Lodging and Hotel Association Educational Institute

                                                               (AHLEI) in Guangdong, China

 

Teaching Area

Housekeeping

Front Office

Club Management

Strategy Management

Events Management

Managing Hotel Operations

Convention Sales & Services

Etiquette & Public Relations

Hospitality Today, Marketing

F&B Management

F&B Cost Control

Corporation Governance

Advertising

Marketing Management

 

Research Area

Service and education management

 

Professional Certification and Awards

CHE-Certified Hospitality Educator (2003-2004) - American Hotel & Lodging Association Education Institute (AHLEI)

CHA-Certified Hospitality Administrator (May 2005) - American Hotel & Lodging Association Education Institute (AHLEI)

CHT-Certified Hospitality Trainer (August 2005) - American Hotel & Lodging Association Education Institute (AHLEI)

CHIA – Certification in Hotel Industry Analytics (June 2014) by Educational Institute Certification Commission (AHLEI, STR and CHRIE)

 

Award:

1st Macau University of Science and Technology Teaching Excellence Award – June 2009