Email：henrywong2@hotmail.com

Language:  Fluent in Mandarin, English and Cantonese

Academic Qualification

The Hong Kong Polytechnic University, Master of Science/postgraduate diploma in Hotel and Tourism Management

(MSc)

The Hong Kong Polytechnic University, Doctor of hotel and tourism management (Ph.D.)

Working Experience

Oct. 2017-Present

Hotel General Manager of Jin Jiang international hotel Ganzhou, Jiangxi. Under Shanghai Jin Jiang International Hotel

Management Co. Ltd.

In accordance with the standards and requirements of Jinjiang Group's high-end hotel brands, I am currently taking

General Manager Position for this hotel. Reporting to group senior VP operation. Fully responsible for hotel daily

operation with emphasis on rooms and sales. Managing and leading employees. Improving the service level of hotel

operation and implement measure to control service quality. While maximizing financial performance. Ensuring an

efficient and cost-effective functioning of all departments. Reviewing and adjusting standards and procedures. Analyze

the budgeting and financial proposals month by month. Forecasting and Evaluating P&L reports. Working out strategy

for hotel position at the marketplace.

In early 2020. the outbreak of Covid-19. Under the pressure of epidemic control and operation, led the management

team to seek new breakthroughs, and finally annual GOP performance exceeded 2019.

May 2016- Sep. 2017

Managing Director Ameron Hotel Asia (Based Hong Kong)

Under Shanghai Jin Jiang International hotel management Co. Ltd.

Establish to implement the hotel development and operational goal. Be the final decision marker organize the interior

system completely and co-ordinate the relationship between German Althoff hotels. Responsible for organizing the

marketing development, personnel development, and budgeting. Work with management to develop effective hotel and public relations programs. Increase the moral through providing compensation and benefit and well working

environment. Conduct an annual performance review every year. Analyze the annual budgeting and financial proposals.

Aug. 2014-May 2016

General Manager

International Grand Hotel Xiamen

To be General Manger in Grand Hotel Xiamen since Aug. 2014. Be fully responsible for hotel daily operation, building up

Sales & Marketing team, and brand awareness. Yield short term and long-term strategy especially in MICE and other key

segmentations for the hotel with 1525 available rooms, as well as cost control. Booking losses NOP in 4 million when

joining the hotel, and making profit at the end of the year 2014

August 2013-Auguest, 2014

Vice President Hospitality

Star River Group

Multi-units managing experience of seven luxury hotels, incl. Two Leading Hotels of the World, and three preopening

hotels. Guide and coach, the respective hotel GMs to establish and manage and effective On-property Sales and

Marketing Department in terms of Performance Management, Brand S&M Standard Operating Procedures, Strategies

and Action Plans Setting. Oversees design & construction work, accountable for the development and implementation of group-wide strategies in area of Sales & Marketing, revenue generation, service quality and cost control. Identify and hire management, striving for service excellence and business results.

Jul.2009—Jul.2013

General Manager

Four Seasons Hotel Project

Shenzhen Excellence Group

To be General Manager of the hotel management center in Shenzhen Excellence Group which co-operating with many

International Hotel Management Groups. Be fully responsible for all properties in communication, contract negotiation,

design, and construction issues, and finalized agreement. Fully in charge Shenzhen Four Seasons Hotel project, including project approval, contracting, negotiation with Four Season Management Group, as well as purchasing, and pre-opening operations. Oversees all projects set up, negotiation, and pre-opening issues of following hotels: Accor Pullman Qingdao, Grand Mercure Jinan, Pullman Hotel Hangzhou, and Marriott Qing pu Shanghai.

Sep. 2005—Jun.2009

Resident Manager

Best Western Felicity Hotel, Shenzhen

4 Years Deputy General Manager experience with overseeing hotel administration and operation, incl. business planning, cost control, staff retraining, formulation of P&P, various promotions amongst other related duties. Leading hotel team to achieve owner's target in both Revenue and Profit, and directing hotel teams to follow the brand standard, standardize

service qualities. Coaching & providing prospective solutions for S&M Team to potentially generate incremental revenue through the development of quality analysis, actionable strategies and action.

Oct.2002—Oct.2005

Clubhouse Director

Radisson Plaza Hotel - The Radisson Club

Fully in charge club performance of the Radisson International Club. Be responsible for the corporate functions, incl.

human resources, information technology and training. Focus on helping to drive revenue by developing tools to

evaluate hotel performance and define activities that will help hotel specific challenges.

Sep.2000—Sep.2002

General Manager

Eton Properties (HK) Co. Ltd., Xiamen, Fujian - The Intl. Club

Fully manage the day-to-day administration and operations. Adequately utilize and execute standards of the Best Private Club in China, to plan for turnaround business in marketing and sales.

Dec.1999---Sep.2000

Resident Manager

The Pang Lin Hotel, Shenzhen

Be fully responsible for entirely hotel operation, monitoring the pre-opening process.

Oct.1998-Dec.1999

General Manager

Sunshine Hotel, Zhejiang,

Be fully responsible for hotel operations, and monitoring the achievements of S&M, F&B and Finance.

Nov. 1994-Sep.1998

Executive General Manager

Southern Eden Resort, Guangzhou,

Focusing on reform of organization and strengthening to implement the strategies.

Nov. 1993-Nov. 1994

Deputy General Manager

Long Tan Hotel, Beijing

Oversees hotel operation and co-operating with owner on financial issues.

1990 – 1992

Front Office Manager

6 Continental Hotels Felicity Hotel, Shenzhen (Inter-Continental Hotels Group)

To be the AFOM in the 1^st Inter-Continental hotel in China. Supporting the Front Office Manager in daily operations.

1988 – 1990

Asst. Front Office Manager

The Peninsula Palace Beijing

Dec. 1985 – Jul. 1988

From receptionist to Supervisor of Front Office

Shangri-La Beijing

Career Objective

To pursue a challenging management position that offers development and advancement in related areas in order to

utilize the extensive operational and administrative experience gained during my hospitality career both locally and

overseas.

Professional Profile

• Strong ability to provide functional direction to hotel sales and marketing staff, sensitive to Marketing and Social network.
• Professional in optimizing opportunities through proactive planning and execution of marketing and sales plans and strategies.
• Drive incremental revenues, stimulate product demand and target above fair market share for brand/hotel.
• Strong ability in strategic planning and subsequent implementation according to schedule
• Extensive expertise in overseeing and managing a collection of top-luxury hotels.
• Excellent financial acumen, resulting in increased profitability and increased utilization of existing resources.
• Solid ability to form and develop a positive work culture by intensive coaching of team members and offering a pro-active leadership style.
• Proven record in effectively supervising new hotel projects from the planning stage onwards and accomplished openings on time and within budgets.
• Adept in re-engineering business by identifying new markets and innovative adjustment of operation.
• Experienced in successfully negotiating hotel management contracts with international hospitality chains.
• Solid operational and pre-opening experience. Flexible and adaptable without losing focus on goals and standards.

35 years in the hospitality industry in China. Over 15 years in General Manager Role, as well as GM of multi-unite

management experience.

Career Aspiration

To be recognized as a competent general manager within the hospitality industry who displays solid knowledge and

understanding of brand and business management tool in meeting customer needs and trends.

Specialties

Sales & Marketing Strategy, Leadership, Operations, Pre-opening, Multi-unit-management, MICE strategy & operation

experiences, Food & Beverage, new hotel opening, owner and business partner relations.