On November 26, 2025, Assistant Professor Dr. Bingna Lin led graduate students on a site visit to GEG's property, Galaxy Macau™. Through

direct dialogue with professionals and firsthand observation, the visit bridged theory and practice, giving students critical insight into the

latest global trends shaping hospitality.

The GEG team warmly welcomed the students, providing a comprehensive overview of the Group's development, strategic direction, and

key initiatives in areas such as‘Asian Heart’service philosophy, market segmentation, and technological innovation. This session offered

fresh industry insights and deepened the students' understanding of the business philosophy and operational models that drive Macau's

large-scale hospitality enterprises.

Welcome session

Touring Raffles at Galaxy Macau and Galaxy Hotel™, students saw firsthand how luxury service integrates standardization with

personalization, exemplified by rooms customized according to guest profiles and preferences, which epitomizes the guest-centered

philosophy of Galaxy Macau. Students also toured iconic facilities, such as Galaxy Kidz, gaining direct insight into the group's strategic focus

on the family travel market.

                            Student visits to Raffles at Galaxy Macau and Galaxy Kidz

This visit not only provided students with a practical perspective on hotel operations but also inspired them to consider future career

pathways. The experience effectively served as a valuable extension of their classroom learning, solidifying their academic knowledge with

real-world context. Looking ahead, the Faculty of International Tourism and Management will forge stronger industry ties to equip the next

generation of hoteliers with a global perspective and innovative mindset.

Group photo of FITM students and Galaxy Macau™ representatives

Student Reflections:

Qi Zhang

Visiting Galaxy Hotel™ truly allowed me to see how professionals infuse passion into every service detail, turning the idea of "comfort and

convenience" into a tangible reality. As a student in the field, I came away with a renewed perspective on hospitality—realizing that to be a

creator of beautiful memories for guests is a unique and meaningful gift. I am grateful to the faculty for providing such a valuable opportunity, which gave us firsthand appreciation of the industry's intricacies and true charm.

Yang Xipeng

Entering Galaxy Macau™ and Raffles at Galaxy Macau revealed two contrasting worlds—the former vibrant and dazzling, the latter serene and luxurious. Every element, from design to service, was a masterclass in brand differentiation, bringing textbook theories vividly to life. This visit, for which I thank our faculty, has given me a far deeper appreciation for experience-centered hotel management.

Qiping Gu

Our visit to Raffles at Galaxy Macau brought “home-like hospitality” to life. From hearing guests greeted by name to noticing meticulously organized details, I learned that true luxury isn't about material abundance—it’s about anticipating needs with genuine care. This experience made service philosophy tangible and redefined my view of hotel management.

Maosheng Li

Galaxy Macau™ serves as a true benchmark in hospitality management. Their service achieves the perfect balance of professional rigor and

genuine warmth. Experiencing this firsthand gave me a clear understanding of how to harmonize standardized service with personalized care—a profoundly inspiring lesson.

Zhen Wang

Our visits to Galaxy Hotel™ and Raffles at Galaxy Macau demonstrated how standard services can create personalization and exclusivity.

Galaxy Hotel’s standard rooms focus on practical needs like children's tents and complimentary mini-bars, emphasizing safety. In contrast,

Raffles at Galaxy Macau attends to meticulous personal preferences, from pillows to beverages. This“one-to-one”service makes luxury

about respectful attention—ensuring each guest feels truly seen.

Written by Miqi Xu

Edited by Bingna Lin

Reviewed by | Esther Kou Iok Teng

All rights reserved by FITM City University of Macau

Contact: fitminfo@cityu.edu.mo