Chen Po-Ju, Associate Professor - 澳門城巿大學國際旅遊與管理學院

Mail: Po-Ju-Chen@ucf.edu

Academic Qualification

Ph.D., Major: Leisure Studies; Minor: Hotel, Restaurant and Institutional Management School of Hotel, Restaurant and

Recreation Management, The Pennsylvania State University

Master of Science, Major: Leisure Studies, School of Hotel, Restaurant and Recreation Management The Pennsylvania

State University

Bachelor of Business, Accounting School of Business Administration, Tamkang University

Working Experience

2002/8 to Present Associate Professor, Rosen College of Hospitality Management, University of Central

Florida, United States

2007 to 2013 Provided teaching, research, and networking advice to junior faculty. Rosen College

of Hospitality Management, University of Central Florida.

1990/1 to 1994/2 TransAsia Airlines Guest Services

2012/8 to 2012/11 Visiting Fulbright Professor, University College of Northern Denmark. United States

Fulbright Scholar – Teaching Award

2015/2 to 2015/7 Visiting Fulbright Professor, Salzburg University of Applied Sciences, Salzburg, Austria

United States Fulbright Scholar – Research and Teaching Award

Dr. Po-Ju Chen, U.S. Fulbright Scholar, Shanghai City Government Overseas Scholar, specializes in social psychology, with an emphasis on consumer behavior, entrepreneurship and innovation, generational studies, sustainability and cross-cultural research. She has published articles in several leading academic research journals. Her works have received over 1,000 citations and have earned several awards and recognitions for academic contributions.

Her teaching areas include research methodology, case studies, entrepreneurship and strategic management, innovation, marketing, human resources management, leadership and strategic management, event management, tourism management and tourism geography. Her efforts earned the 2012 John Wiley & Sons Award for Innovation in Teaching, 2012/2015 Teaching/Research Awards. Dr. Chen was the UCF-Walt Disney World Guest Services Management, and, the Leadership and Strategic Management instructor.

Dr. Chen focuses on industry partnership and community outreach, on a national and international scale. She served as the 2010 President of the Florida/Caribbean Chapter of Council of Hotel, Restaurant and Institutional Educators (FL-Caribbean CHRIE). She was the primary data analyst for the Institute of Internal Auditors (IIA) Body of Knowledge (2014-2016) Currently, Dr. Chen is the Associate Editor of the Journal of Global Scholars of Marketing Science (Consumer Behavior), the Assistant Editor of the International Interdisciplinary Business-Economics Advancement Journal, the honorary president of the Asia-Pacific Tourism Summit Research Association (Macau).

Teaching Area

Research Methodology

Entrepreneurship

Innovation and Strategic Management

Marketing

Case study of Tourism Business

Human Resources Management

Leadership and Strategic Management

Meetings, Incentives, Conferences, and Events

Tourism Management and Tourism Geography.

Research Area

Social Psychology

With An Emphasis on Consumer Behavior

Entrepreneurship

Sustainability

Generational Studies

Social Entrepreneurship and Cross-Cultural Research

Professional Certification and Awards

2017 Shanghai government overseas scholar 上海市海外名师項目獎。

2017 Honorary President - Asia-Pacific Tourism Summit Research Association ( Macau) 亞太旅遊高峯会硏究協會榮譽會長 (澳門)。

2017-present Associate Editor, Journal of Global Scholars of Marketing Science (Consumer Behavior)

2016-present Assistant Editor, International Interdisciplinary Business-Economics Advancement Journal

2016-present Visiting Professor, City University of Macau, Macau

2016 Program liaison, Florida Green Lodging Program, Department of Environmental Protection, Florida.

2015 Fulbright Research/Teaching Award (Core Program), Department of States, International Education Exchange, American-Austrian Commission.

2014 Visiting Professor, School of Hotel and Tourism Management, Hong Kong

Polytechnic University, Hong Kong

2013 Outstanding Reviewer Award, Cornell Hospitality Quarterly

2013 Teacher Academy Award, Central Florida Hotel and Lodging Association

2013 UCF Creed Keeper – Scholarship Excellence Award, University of Central Florida

2012 Fulbright Lecture Award in Business (Core Program), Aalborg, Denmark. Department of States, International Education Exchange, Danish Fulbright Commission.

2012 John Wiley & Sons Award for Innovation in Teaching, International Council on Hotel, Restaurant, and Institutional Education (I-CHRIE)

2012 Six Sigma U.S. Green Belt and Yellow Belt Certificate#00201208011

2011 Excellence in Research Award, University of Central Florida

2011 Hyatt Summer Faculty Internship Program Award, Hyatt Hotels

2009 Literati Network Award for Excellence - Highly Commended Award, Literati Network, Emerald Group, United Kingdom.

Article: Chen, P., & Choi, Y. (2008). Generational differences in work values: A study of hospitality management. International Journal of Contemporary Hospitality Management, 20(6), 595-615.

2007 Nominee for Best Research Paper Award

Title: Exploring unspoken words: Using ZMET to depict family vacationer mental models. Hospitality and Leisure Conference, Lausanne, Switzerland

2007 Teaching Incentive Program (TIP) Award, University of Central Florida

2007 Marriott Summer Faculty Internship Program Award

2005 Most Animated Teacher of the Year, Hospitality Association, University of Central Florida, Orlando, FL

2001 The Edward R. and Helen Skade Hintz Graduate Educational Enhancement Fellowship, School of Hotel, Restaurant and Recreation Management, The Pennsylvania State University, University Park, PA

2000 The Edward R. and Helen Skade Hintz Graduate Educational Enhancement

1999 Fellowship, School of Hotel, Restaurant and Recreation Management.

1998 Pennsylvania State University, University Park, PA

Professional Society Membership

President, Florida Caribbean Chapter of the Council on Hotel, Restaurant and Institutional Education (FL/Caribbean CHRIE) (2009-2010)

Vice President, Florida Caribbean Chapter of the Council on Hotel, Restaurant and Institutional Education (FL/Caribbean CHRIE) (2008-2009)

Secretary/Treasurer, Florida Caribbean Chapter of the Council on Hotel, Restaurant and Institutional Education (FL/Caribbean CHRIE) (2007/2008)

Chair, Rosen College International Affairs Committee (2008-Present)

Chair, Rosen College Ph.D. Course Review Committee (2011-2012)

Chair, Rosen College Scholarship Committee (2004-2007)

Chair, Hospitality Services Department Mission and Vision Committee (2009-2010)

Chair, Hospitality Services Department Degree Review Committee (2013-2014)

Member, Faculty Search Committee (2009-2010, 2010-2011)

Disney Continue Education Instructor by Rosen College of Hospitality Management, Guest Services Management, Walt Disney World – UCF Continue Education (2007, 2009, 2011, 2013)

Board member, Mid-Florida Fulbright Association Chapter

Board member, Center of Women Excellence, University of Central Florida

Talent Management Advisor, the 2014 TEDxFulbright USA

Advisor, Rosen Rotaract Club (2016)

Program liaison, Florida Green Lodging, Department of Environmental Protection, Florida.

Academic Publication

Important Publication

Chen, P. J. (2016). From fantasy to reality: Transformation of native visitor experiences. Journal of Business Research, 69(2), 985-991. (SSCI Journal).

Chen, P., Singh, D., Ozturk, A., & Makki, A. (2014). Can fundraising be fun? An event management study of unique experiences, performance and quality. Tourism Review, 69(4), 310-328.

Prentice, C., Chen, P., & King, B. (2013). Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts. International Journal of Hospitality Management, 35, 225-236. (SSCI Journal).

Chen, H., Chen, P., & Okumus, F. (2012). The relationship of travel constraints and destination image: A case study of Brunei. Tourism Management, 35, 198-208. (SSCI Journal).

Chen, H., Chen, P. (2011). Application of Perception-Promotion Matrix Model: The case of Kaohsiung City. Journal of Travel and Tourism Marketing, 29(2), 163-184. (SSCI Journal).

Ro, H., & Chen, P. (2010). Empowerment in hospitality organizations: Customer orientation and organizational support. International Journal of Hospitality Management. (SSCI Journal).doi:10.1016/j.ijhm.2010.09.003.

Shani, A., Chen, P., Wang, Y., & Hua, N, (2009). Testing the Impact of a Promotional Video on Destination Image Change: Application of China as a Tourism Destination. International Journal of Tourism Research, 12, 116-133. (SSCI Journal)

Chen, P., & Choi, Y. (2008). Generational differences in work values: A study of hospitality management. International Journal of Contemporary Hospitality Management, 20(6), 595-615. (SSCI Journal) (Highly Commended Award, 2009).

Chen, P. (2008). Exploring unspoken words: Using ZMET to depict family vacationer mental models. Advances in Hospitality and Leisure, 4, 29-51.

Severt, D.E., Wang, Y., Chen, P, & Breiter, D. (2007). Examining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference. Tourism Management, 28(2), 399-408. (SSCI Journal).

Wu, J., DeSarbo., W. S., Chen. P., & Fu, Y. (2006). A latent structure factor analytic approach for customer satisfaction. Marketing Letters, 17(3), 221-238. (SSCI Journal)

Ricci, P., Tesone, D. V., & Chen, P. (2004). Rolling the dice on casinos in Florida: Will residents view legalized casino gaming as a cure for a financial crisis? E- Gambling: Electronic Journal of Gambling Issues. 11(July), 1-13 (SSCI Journal).

Chen, P., & Kerstetter, D. (1999). International students’ image of rural Pennsylvania as a travel destination. Journal of Travel Research, 37(3), 256-266. (SSCI Journal).

Books and Papers

Tung, V., Chen, P., & Schmidt, M. (accepted for publication). Customer citizenship behavior. Tourism Management. (SSCI Journal)

Chen, P. J. (2016). From fantasy to reality: Transformation of native visitor experiences. Journal of Business Research, 69(2), 985-991. (SSCI Journal).

Chen, P. (2015). Fantasy, Tourism entry. Encyclopedia of Tourism.

Ndebele, P., Chen, P., & Okumus, F. (2015). Going beyond recycling by embracing total sustainability - Case study of Rosen Hotels. Journal of Hospitality & Tourism Cases.

Tasci, A., Croes, R., Pizam, A., & Chen, P. (2015). The return on investment for undergraduate degrees in hospitality and tourism management. Tourism Economy. http://dx.doi.org/10.5367/te.2014.0447

Fuchs, G., Chen, P., & Pizam, A. (2015). Are travel purchases more satisfactory than non-travel experiential purchases and material purchases? An exploratory study. Tourism Analysis, 20, 487-297.

Chen, P., Singh, D., Ozturk, A., & Makki, A. (2014). Can fundraising be fun? An event management study of unique experiences, performance and quality. Tourism Review, 69(4), 310-328.

Chen, H., Chen, P., & Okumus, F. (2012). The relationship of travel constraints and destination image: A case study of Brunei. Tourism Management, 35, 198-208. (SSCI Journal).

Murphy, K., Crose, R., & Chen, P. (2012). Turismo y Agricultura Un modelo de “Alimentación Lenta ” para la promoción de productos agrícolas locales por medio del Turismo en asistencia de los menos afortunados en LatinoAmérica. University of Costa Rica Journal. http://dialogos-ojs.historia.ucr.ac.cr/index.php/Dialogos/issue/view/33/showToc

Chen, H., Chen, P. (2011). Application of Perception-Promotion Matrix Model: The case of Kaohsiung City. Journal of Travel and Tourism Marketing, 29(2), 163-184. (SSCI Journal).

Chen, P., Okumus, F., Hua, N., & Nusair, K. (2012). Developing effective communication strategies for the Spanish-speaking and Haitian-Creole-speaking hospitality workforce. World Hospitality and Tourism Themes. doi: 10.1108/17554211111162453.

Chen. P. (2010). Differences between male and female sport event tourists: A qualitative study. International Journal of Hospitality Management 29(2), 277-290. (SSCI Journal).

Chen, P., & Tesone, D. V. (2009). Comparison of hospitality practitioners and student/practitioner work values. Advances in Hospitality and Leisure, 5, 39-52.

Chen, P., & Choi, Y. (2008). Generational differences in work values: A study of hospitality management. International Journal of Contemporary Hospitality Management, 20(6), 595-615. (SSCI Journal since 2009) (Highly Commended Award, 2009).

Chen, P. (2008). Exploring unspoken words: Using ZMET to depict family vacationer mental models. Advances in Hospitality and Leisure, 4, 29-51.

Severt, D.E., Wang, Y., Chen, P, & Breiter, D. (2007). Examining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference. Tourism Management, 28(2), 399-408. (SSCI Journal).

Chen, P. (2006). Sport tourists' loyalty: A conceptual model. Journal of Sport and Tourism, 11(3), 201-237. Chen, P. (2006). The attributes, consequences and values associated with event sport tourists’ behavior: A means-end chain approach, Event Management, 10(1), 1-22.

Chen, P., & Pizam, A. (2006). Cross-cultural tourism marketing. In D. Buhalis,C. Costa. (Ed.), (pp. 187-195).Tourism management dynamics. London: Elsevier.

Wu, J., DeSarbo., W. S., Chen. P., & Fu, Y. (2006). A latent structure factor analytic approach for customer satisfaction. Marketing Letters, 17(3), 221-238. (SSCI Journal)

DiPietro, R.B., Tesone, D.V., & Chen, P. (2005). Hospitality student expectations: Is there a relationship with factors of hope? Journal of Human Resources in Hospitality and Tourism, 4(1), 31-46.

Chen, P. (2004). Sport Club: Understanding fans’ loyalty. Journal of Hospitality, Tourism and Leisure Science, (3), 1-21.

Ricci, P., Tesone, D. V., & Chen, P. (2004). Rolling the dice on casinos in Florida: Will residents view legalized casino gaming as a cure for a financial crisis? E- Gambling: Electronic Journal of Gambling Issues. 11(July), 1-13 (SSCI Journal).

Bordi, P., Lambert, C., Devitis, C. A., Chen, P., & Conley, C. (2002). Sensory comparison of a soy enhanced chocolate candy and a regular chocolate candy. Foodservice Research International, 13, 193-201.

Kerstetter, D.L, Zinn, C., Graefe, A., & Chen, P. (2002). Perceived constraints to state park visitation: A comparison of former-users and nonusers. Journal of Park and Recreation Administration, 20(1), 61-75.

Bartlett, A., & Chen, P. (2001). Theory and practice in managerial selection: Do we practice what we preach? Journal of Hospitality and Tourism Education, 13(3), 6775.

Chen, P., & Kerstetter, D. (1999). International students’image of rural Pennsylvania as a travel destination. Journal of Travel Research, 37(3), 256-266. (SSCI Journal).