Office：4F, Building N   

Tel：8590-2552

E-mail：janicelaw@cityu.edu.mo

Academic Qualification

Master of Arts in Training & Human Resource Development,  University of Technology Sydney, Australia 

Instructional Design Certificate, Association of Talent Development (ATD), USA

Executive Leadership Certificate, Cornell University, USA

Science of Well-being Certificate, Yale University, USA

Advanced Diploma in Hotel and Tourism Management, Céasar Ritz Colleges, Lucerne, Switzerland

Working Experience

From 2021 to Present               Senior Lecturer, Faculty of International Tourism and Management 

From 2020 to 2021                   Executive Trainer, Forbes Travel Guide, Atlanta, Georgia, USA

From 2014 to 2020                   Director of Service Quality, Learning & Advancement, Wynn Resorts Macau, Macau

From 2012 to 2014                   General Manager, Hampton's Hotel Restaurant and Bar, Banquet & Catering, Oakville,

                                                    Canada

From 2011 to 2014                   Inspector, Forbes Travel Guide, Chicago, Illinois, USA

From 2006 to 2011                   Managerial positions in Front Office, Wynn Club, Learning & Advancement, Wynn Macau

From 2001 to 2006                   Guest Service Manager in Rooms division, Island Shangri-La, Hong Kong

From 1999 to 2000                   Rooms division, The Equinox Hotel & Resort, Manchester, Vermont, USA

From 1999 to 1999                   Food & Beverage division,  Renaissance Zurich Hotel, Glattbrugg, Switzerland 

Teaching Area

Training and Development in Hospitality Industry

Special Topic in Tourism Education and Training

Hotel and Resort Operations

Food & Beverage Management

MICE Management

Hotel Conference Operations

Purchasing for Food Service Operations

Housekeeping Management

Research Area