Office:5F, Building N
Tel:8590-2552
E-mail:janicelaw@cityu.edu.mo
Academic Qualification
Master of Arts in Training & Human Resource Development, University of Technology Sydney, Australia
Instructional Design Certificate, Association of Talent Development (ATD), USA
Executive Leadership Certificate, Cornell University, USA
Science of Well-being Certificate, Yale University, USA
Advanced Diploma in Hotel and Tourism Management, Céasar Ritz Colleges, Lucerne, Switzerland
Working Experience
From 2021 to Present Senior Lecturer, Faculty of International Tourism and Management
From 2020 to 2021 Executive Trainer, Forbes Travel Guide, Atlanta, Georgia, USA
From 2014 to 2020 Director of Service Quality, Learning & Advancement, Wynn Resorts Macau, Macau
From 2012 to 2014 General Manager, Hampton's Hotel Restaurant and Bar, Banquet & Catering, Oakville,
Canada
From 2011 to 2014 Inspector, Forbes Travel Guide, Chicago, Illinois, USA
From 2006 to 2011 Managerial positions in Front Office, Wynn Club, Learning & Advancement, Wynn Macau
From 2001 to 2006 Guest Service Manager in Rooms division, Island Shangri-La, Hong Kong
From 1999 to 2000 Rooms division, The Equinox Hotel & Resort, Manchester, Vermont, USA
From 1997 to 1999 Food & Beverage division, Renaissance Zurich Hotel, Glattbrugg, Switzerland
Teaching Area
Training and Development in Hospitality Industry
Special Topic in Tourism Education and Training
Luxury Brand Management
Hotel and Resort Operations
Food & Beverage Management
Principles of Management
MICE Management
Hotel Conference Operations
Purchasing for Food Service Operations
Hotel Housekeeping Management
Research Area
Highly Effective Training and Human Resource & Management
Luxury Hotels, Resorts, and Fine-dining Food and Beverage Service Quality Management
Sustainable Talent Development Management
MICE Management
International Hotel and Tourism Management
Customer Relations Management
Professional Society Membership
Macau Greater Bay Area Human Resources Association
Association of Talent Development (ATD), USA
Advisory committee member, government-funded ERB community employee retraining program by St. James'
Settlement in Hong Kong
Professional Certification and Awards
The 6th Outstanding Teaching Performance Award 2022/2023
Certified Hospitality Trainer (CHT®) AHLEI, USA
WSET Level 2 Award in Wines