Experiential Learning – Master students of International Hotel Management visit The Venetian Macao

In order to enable students to broaden their horizons and improve their employment competitiveness. On April 12, 2023, Dr. Bo Gao,

Programme Coordinator of Student and Academic Affairs, led the Master students of International Hotel Management to visit The Venetian

Macao and were warmly received by Ms. Mandy Lei, Assistant Manager of Human Resources of The Venetian Macao.



Mr. Mike Zhang lectured on the work of the concierge department


At the beginning of the visit, Mr. Mike Zhang, Head of Concierge Department, Ms. Queenie Wong, Manager of Front Office Department and Ms. Joyce Hung, Manager of Wardrobe Department of the Venetian Macao enthusiastically led the students into the concierge, luggage

department, staff areas for a visit, and shared with the students the operation methods of each department. Later, our teachers and students were invited to visit the hotel's senior suites. During the visit, the students actively raised their questions about hotel management and hotel

operation, and the hotel manager patiently answered the students' questions. The students have gained a lot during the visit.



Mr. Mike Zhang lectured on the preservation and management of 1.5 million pieces of luggage per year



Ms. Queenie Wong introduces the hotel's senior suites



Visit the Wardrobe Department


This experiential learning allowed students to learn the front line of hotel operation, discover the problems that often arise in the process of

hotel management, answer the questions encountered in theoretical learning, and learn how to face and solve the problems of hotel

operation. Faculty of International Tourism and Management will continue to strengthen the experiential learning model, build a platform for students to broaden their horizons, enhance exchanges with the industry, and enhance the practical ability and employment competitiveness of our students.



Group photo with the hotel managers